Refund Policy

Last updated: September 2026 · Effective for all purchases made from this date

We want you to love Music with Melo.

If something isn't right, we'll work with you to make it right. We offer a straightforward 7-day refund on any paid purchase — no lengthy explanations required.

1. What You're Purchasing

Music with Melo offers a one-time payment for lifetime access to Parts 2–5 of our Level 1 courses:

Guitar with Melo — Level 1 (Parts 2–5): 60 lessons covering technique, chords, and your first songs.
Piano with Melo — Level 1 (Parts 2–5): 60 lessons covering notes, rhythm, hand position, and your first real song.

Price: $30 USD (international card payments) or ₦40,000 NGN (Nigerian bank transfer/card via Korapay). Each instrument is a separate purchase.

This is a digital product. Access is granted immediately after payment is confirmed, and no physical item is shipped.

2. Our 7-Day Refund Guarantee

You may request a full refund within 7 calendar days of your purchase date, provided:

You purchased within the last 7 days.
You request the refund by emailing musicwithmelo2@gmail.com.
You purchased from the Music with Melo platform directly (not a third-party reseller).

We do not require you to provide a reason, or to complete any specific amount of the course before claiming.

3. Refund Process by Payment Method

💳 International card payments (via Lemon Squeezy / Stripe)

Email us with your order email address and purchase reference number.
We process the refund within 1–3 business days.
Funds returned to your original card within 5–10 business days depending on your card issuer.

🏦 Nigerian Naira payments (via Korapay)

Email us with your full name, phone number used for payment, and the approximate payment date/amount.
We verify the payment and initiate the refund within 1–3 business days.
Funds returned to your original payment account within 3–7 business days depending on your bank.

4. What to Include in Your Refund Email

To process your refund quickly, please include in your email to musicwithmelo2@gmail.com:

The email address you used to register/purchase
The date of purchase (approximately)
Which course you purchased (Piano with Melo / Guitar with Melo)
Your payment reference or order ID (if you have it)

Subject line: Refund Request — Music with Melo

5. When Refunds May Be Declined

We reserve the right to decline a refund request in the following circumstances:

The request is made more than 7 days after the original purchase date.
We detect evidence of fraudulent activity or abuse of our refund policy (e.g., repeated refund requests across multiple accounts).
The account has been suspended for a breach of our Terms of Service prior to the refund request.

If your request is declined, we will explain why and do our best to find an alternative solution.

6. Chargebacks and Disputes

Please contact us directly before initiating a chargeback through your bank or card issuer. Chargebacks incur fees and delay resolution. If you initiate a chargeback without first contacting us, we may suspend access to the platform while the dispute is under investigation.

7. Technical Issues and Access Problems

If you paid but cannot access your lessons, contact us at musicwithmelo2@gmail.com before requesting a refund. We resolve access issues within 24 hours in most cases. A technical issue alone is not grounds for an automatic refund — we will first make every effort to restore your access.

8. After a Refund

Once a refund is processed, access to Parts 2–5 will be removed from your account. Part 1 remains free and accessible indefinitely. You are welcome to re-purchase at any time.

9. Contact

📧 musicwithmelo2@gmail.com
We aim to respond to all emails within 24 hours on business days.

Or use the "I want a refund" option in the support widget at the bottom of any page — it will pre-fill your email for you.